Privacy Policy

1. Who We Are

PlanWithPals (“we”, “us”, or “our”) operates the website at planwithpals.com. We help friend groups, families, and colleagues plan trips and events together.

If you have any questions about this policy, contact us at: support@planwithpals.com

2. Information We Collect

Information you provide directly

• Account information: your name and email address when you sign up
• Group and event content: trip ideas, itineraries, event details, and comments you create
• Communications: messages you send us via email or in-app support

Information collected automatically

• Necessary authentication and hosting information used to operate and secure the service

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the PlanWithPals service
• Create and manage your account and group memberships
• Send transactional emails (account confirmations, group invitations, notifications you have opted into)
• Respond to your support requests and questions
• Understand how users interact with the platform to improve features
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to serve personalised advertising.

4. Sharing Your Information

We share your information only in the following circumstances:

• Group members: Information you add to a shared group (your name, trip ideas, responses) is visible to other members of that group.
• Service providers: We use third-party services for authentication and hosting. These services process data under their applicable terms and privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• Business transfers: If PlanWithPals is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or compliance reasons.

6. Cookies

Necessary authentication cookies keep you signed in, and local browser storage may remember your service preferences. Optional Google Analytics is not enabled in this release. You can manage cookies through your browser settings; disabling necessary cookies may prevent sign-in.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that inaccurate data be corrected
• Deletion: Request that your personal data be deleted
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of processing

To exercise any of these rights, contact us at support@planwithpals.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children

PlanWithPals is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on the platform or sending an email to your registered address. Your continued use of PlanWithPals after a change constitutes your acceptance of the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@planwithpals.com